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Remodeling Nightmares

Last month, I finally ordered the kitchen cabinets I’d been researching for nigh on a year, opting for the “made in China” logo at Grossman’s Bargain Outlet for $1500 less than quoted at Home Depot. I’m on a really tight budget (that truthfully doesn’t include a new kitchen, I write for Patch, after all) and planned on doing as much of the project as I could as a DIY.

Still, there’s only so much this 5’2” lady can do herself, so before “pulling the trigger” I lined up a Jack-of-all-trades construction guy named Rick to help me with the job, not least of all for his attractive fee of $300. He was eager to help, calling me and offering to even go up to Plymouth with me to pick up the shipment when it arrived. He’d swapped out a garage opener that had died for one that is somewhat temperamental, so I figured he’d have to be back at some point anyway to tweak the thing.

Although Rick said he was available to pick them up once the cabinets arrived, he was nowhere to be found, and certainly not at the other end of his phone. When he did finally answer, he said he was unfortunately booked through the following week. He’s always been a bit unreliable, not calling or showing when he says he will, but once he does show he’s pretty thorough. So I drove up to Plymouth with a friend in her SUV and my Subaru hatchback and loaded the cabinets in our two chariots.

By then, all but the sink base of the original cabinets had been torn out and carted away, no thanks to the first Craigs List responder who simply blew me off. (Thank you, Matt, you’ve been great and the sink and base still have your name on them).

I was on to Plan B. My neighbors have been using a plumber guy, Patrick, for years, and recommended him to me when I first moved onto the block three years ago. “I think he has a drinking problem,” said the neighbor, “he can’t drive so he always gets a ride over. But he does excellent work.”

Patrick had been working across the street almost all spring getting the master bath renovated in time for the neighbors to arrive. So it just so happened that the day Rick blew me off, Patrick came over, introduced himself and admired my little dog. We chatted and long story short, he came inside, took a look the work that had to be done, quoted me $500 and said he’d be over the following Monday or Tuesday.

The first thing that had to be done was a replacement of the drywall where the tile backsplash had been. In the interest of teamwork, I told him I’d pick up the drywall sheets from Home Depot. Unfortunately, the drywall wouldn’t fit in my Subaru Impreza hatchback, so I called an left him a message saying as such, suggesting that he and his sidekick pick it up on his way over the following Monday or Tuesday (his start date was slightly fluid).

I should have cut him loose when he didn’t call or show Monday or Tuesday. He did show up to do some work across the street on Wednesday though. My dog’s bladder being 16 years old, avoiding each other was not an option. His excuse? “You called and said you couldn’t get the drywall.” But his delivery seemed a bit fishy.

He then finally admitted that his partner thought his estimate was too low, but that if I still wanted them to do the work for $800, they would. 

Now I really don’t like to reward bad behavior, but at this point I just wanted the job done, and the very fact that he worked across the street meant that he’d at least be around.  I toyed with the idea of calling Rick back, but Patrick and his sidekick said they’d start the following Thursday. The next day, when they showed up at the neighbor’s to pick up their payment, they even confirmed, telling me I was in good hands. They said they’d be at my house at 10am.

Thursday arrived, and 10am came and went. At around 12:10pm, I heard the car pull into the driveway. “Did you guys get lost?” I asked half jokingly. The sidekick had a mortified “I’m so sorry” look on his face, while Patrick sauntered out of the car carrying a Red Bull.

“I thought you guys weren’t going to show up,” I said.

“If we say we’re going to be here, we’ll be here,” answered Patrick. “Maybe a little later than expected, but we’ll eventually be here.”

“Well, that’s good to know, because I really wasn’t sure if you guys were coming.”

Pat apparently didn’t like my reaction to their somewhat fluid schedule, so he said, “I don’t know if I want to do this job if you’re not going to have a little faith in me.”

That was it. I was at my wits end.

“Well, I’m not going to beg,” I replied.

And they got back in their little sedan and drove off.

I came back in the house and in absolute desperation called Rick. He said he was on a job in Truro, and the soonest he could get to me would be Monday or Tuesday, but only if it’s not sunny. He really said that. I mean, you can’t make this stuff up.

It seems as if he has his own project going on in his garage, and if the weather cooperates, he’s going to work on that instead. He’ll call me if it rains though.

So I finally, FINALLY called my A-list guy, who sadly, only does construction. He’s reliable, friendly, honest and has a ton of integrity. So why didn’t I call him first? Because I was hoping to get one guy to do all the phases of the job, from the drywall, to the hanging of the cabinets, to the disconnect/reconnect of the plumping. Sigh.

He wasn’t available for a couple of weeks.

I’ve called around to some of his recommendations, and their recommendations, and I’m sitting here at 5:15 waiting for the guy from Barber Drywall to arrive (I’m not holding my breath).  A general contractor is supposed to come by the house on Sunday morning, and against my better judgment, I’m fairly hopeful. As a backup, I’ve left a message with a guy my electrician recommended, Dean Stanley of Stanley & Son Builders, so if Sunday’s a bust, then I’ll try and make an appointment with him.

What’s your remodeling nightmare? Please share. Misery loves company.

Note: The drywall guy never showed up.

Pamela Stanley

9:44 pm on Tuesday, May 31, 2011

Being the wife of a Building Contractor this article caught my eye, so I continued to read on. I myself have watched the show Holmes on Holmes. As I read on it seems you were bashing handymen that you tried to hire for your remodeling job. Having watched Holmes on Holmes you should have known not to hire anyone who is not a licensed contractor, carry his own insurance and workman's compensation insurance and get the proper permits for the job. Did you pull a permit at town hall for this job? You need one as you said you needed to replace sheet rock and plumbing is involved. All that work needs a permit. I'll bet that didn't happen. As I read on in the article you mentioned that you got a recommendation from your electrician to call Dean Stanley, which you did call. Who by the way is my husband, is fully insured and licensed. He called you back in a timely manner, sent someone over to estimate the job for you, called you back to set up a time to meet with you the next day which you didn't remember talking to him and setting up a time to meet and then you chose someone else before he could even get the proposal to you. I am sorry for your bad experiences with handymen that do all phases of building that they are not licensed to do and perhaps have a drinking problem and no transportation (recommended by neighbor) but does excellent work! Surely Holmes on Holmes would not approve of hiring a handyman for this kind of job.

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Lynn Levine

10:11 pm on Tuesday, May 31, 2011

I appreciate your input, Pamela. All I hoped to accomplish by writing this blog was to vent my frustration at (licensed) contractors who do not keep their word, and get a conversation going about what seems to be classic behavior on the part of contractors on Cape Cod.

As for your what happened with your husband Dean's business, it's sort of funny, but not really. Having been stood up a total of six times by three construction guys (and then again by the drywall guy), I was taking no chances. I had an appointment for Sunday morning with the man currently helping me in the kitchen before I called Dean; it just worked out that Dean was available to come buy on Saturday at 11am. Dean's 8:30am Saturday morning phone call - which was to ask if he could send his son over right away - woke me out of a deep sleep. I was in the middle of a nightmare in which Dean was telling me to go to hell - so when he asked if he could reschedule for earlier that morning, my reaction, "I thought you said you couldn't come" was said in the fog of half-sleep.

Your son, Eric was very professional and made me feel as though I was in good hands. It just happened that my current guy could start immediately. (Dean had said that he was booked weeks out). Indeed, once I got Eric's estimate late Tuesday, I left him a message thanking him, adding that I wouldn't hesitate to recommend his company in the future.

So it seems as though your family business is one of the rare good ones.

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Harold Golden

2:17 am on Wednesday, June 1, 2011

Since moving here in 1986, I've learned that the vast majority of contractors here don't keep their word. Period. While I've found a few good ones, it took many bouts with "I need a guy" situations to come up with my short list of dependable ones. In the words of the late Gilda Radner's Roseanne Roseannadanna - "It's always something". Phone calls don't get returned. Appointments get blown off without the courtesy of a phone call. "My truck broke down". "Some of the parts are on back order". "My partner was sick". "They gave me the wrong size". "I didn't know I was gonna run into a situation with the ___ (fill in the blank)". It took me years to find one that actually kept their word. They take jobs just to take them, instead of taking what they really could handle. Why not fix my small plumbing job, and know you will get the call for any/all repeat business? Why take too many jobs and put all your energy into the big one-time job, neglecting the person who may need you a couple times a year and refer you to others? "I would love to do the job, but I'm booked up with others right now" or "sorry - no excuse - I told you I would be here at 8am, and since I'm two hours late, I'm going to take $100 off of our agreed upon price" would be refreshing and the ethical way to handle things. Instead of getting a deposit from US, we should get a deposit from THEM, which would be returned if they finish the job when they say they will, how they say they will, and at the agreed upon price.

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Jen

1:40 pm on Wednesday, June 1, 2011

It's refreshing that you guys brought this to light. We interviewed a bunch of contractors to have our wood floors done a couple of years ago. One contractor gave me an in-person quote, but said he would "knock $200 off the price if I paid him in..." then pulled out a wad of money from his pocket. Then, he laughingly asked me if I worked for the IRS. That was probably the best part, but he then proceeded to name drop a bunch of well-respected local business owners in the CC community who have used his services. At that point, I was beyond wanting him to leave, but politely thanked him and excorted him out via the garage. About 5-10 min later, he comes strolling back through the garage with a cigarette hanging from his mouth and asked if he could have a light. Given I was in the process of cleaning the house before we moved in and I don't smoke, I wasn't able to help him out. I suppose it's needless to say we did not use him.

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