The Town of Barnstable, in cooperation with the Voices of the Village Regulatory Task Force, is pleased to introduce its new Citizens Resource Line.
The Voices of the Village identified a growing problem in which various neighborhood residents were dissatisfied with the Town’s response to their concerns.
This problem had not been previously communicated to the Town. Further discussions with the Voices of the Village working groups led to the identification of two individuals knowledgeable in the permitting and regulatory functions of the Town who will take on the responsibility of answering a dedicated phone line that will allow concerned citizens to submit complaints, obtain information or receive clarification on an issue.
Here’s how it works. Citizens with questions will dial the Citizens Resource Line at 508-862-4925. A live person will answer the call and take basic information including date, time and type of question, and enter that information into a database.
The caller’s question will either be answered immediately from a newly-compiled Frequently Asked Questions list, or directed to the proper person and department. If the proper person is not readily available, the caller will be informed as to who will respond, and will receive a call back. A follow-up call will be made to ensure the caller has received a response and an answer to their initial question.
Contact: Lynne M. Poyant 508-862-4956
The Citizens Resource Line (508-862-4925) will begin operation on Tuesday,
January 3, 2012.
Hours of operation will be Monday through Friday, 8:30 a.m. to 4:30 pm.